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SHOP REGULATIONS – 4ORGANIC

I. GENERAL PROVISIONS

  1. The Regulations define the rules of using the Shop operated by the Company by Customers.
  2. The Regulations are continuously available on the Shop’s website in a way that enables customers to obtain, reproduce and record its content.

 

II. DEFINITIONS

The terms used in the Regulations mean:

  1. The Company – 4MYOrganic Sp. z o.o. Sp.k. with headquarters in Warsaw (postal code: 02-797), ul. Franciszka Klimczaka 8A / 69, entered into the Register of Entrepreneurs of the National Court Register (KRS) maintained by the District Court for the Capital City of Warsaw in Warsaw, XIII Commercial Division of the National Court Register under No. KRS 0000557397, NIP: 9512392812, REGON 361539328, with share capital in the amount of PLN 5,000.00, which conducts business in the Store selling goods.
  2. Shop – a collection of websites and IT tools (website) managed by the Company and allowing Customers to conclude Agreements, available in the Internet domain: 4organic.pl
  3. Customer – a natural person, legal person or organizational unit without legal personality, but having legal capacity, using the Shop
  4. Agreement – an agreement concluded in the Shop on the terms resulting from the Regulations between the Company and the Customer, the subject of which is the sale of products to the Customer.
  5. Regulations – these Shop Regulations.
  6. Consumer – a customer who is a natural person, making purchases in the Shop in the scope not directly related to his business or professional activity (according to Article 221 of the Act of April 23, 1964, of the Civil Code (Journal of Laws 1964.16.93).
  7. Shopping Cart – the functionality of the Shop, in which the products selected for purchase are visible, and it is also possible to determine and modify the order data.

 

III. GENERAL CONDITIONS OF USING THE SHOP

  1. A customer who is a natural person may purchase goods at the shop as long as he or she has full legal capacity.
  2. A customer who is not a natural person may use the Shop’s offer through persons authorized to act on his behalf, taking into account the provisions contained in section ACCOUNT REGISTRATION (point IV of the Regulations).
  3. The Customer may use the Shop via devices communicating with the Internet (computer, telephone) using a web browser.
  4. To use the Shop and place orders for products, it is necessary for the Customer to have an active e-mail account (e-mail).
  5. The Company is not liable for any damage caused by the Customer providing false, outdated or incomplete data in the forms referred to in the ACCOUNT REGISTRATION section, point 2 and 3, and the User’s failure to comply with the Regulations. The data provided by the User cannot violate the provisions of the applicable law as well as personal rights and rights of third parties.
  6. Viewing the Shop’s product offer does not require registration. Placing orders by the Customer for products in the Shop’s offer is possible after registering in accordance with the provisions of the Regulations or by providing the necessary personal and address data enabling the order to be processed without registration.
  7. The customer is obliged not to disclose to third parties his login and password used to log in to the Shop.

 

IV. ACCOUNT REGISTRATION

  1. Customers have the option to:
    • concluding Sales Agreements without the need to register, or
    • concluding Sales Agreements after registering in the Shop, thanks to which the Customer gains access to additional functionalities referred to in point IV.7. Of the Regulations.
  2. The conclusion of the Agreement without prior registration in the Shop is possible, subject to the remaining provisions of the Regulations, after the following conditions are jointly met:
    • Correct completion of the electronic online form available on the Shop’s website by providing the required data, i.e. name and surname, telephone number, e-mail address, home address and possibly delivery address, if different from the home address, NIP number,
    • acceptance of the Regulations
    • consent to the processing of personal data to the extent necessary to establish, shape the content, change, terminate and correctly implement the Agreement and to execute the Customer’s orders.
  3. Registration in the Shop requires the following conditions to be met:
    • Correct completion of the electronic online form available on the Shop’s website by providing the required data, i.e. name and surname, telephone number, e-mail address, home address and possibly delivery address, if different from the home address, NIP number,
    • logging in to the Shop using the login and password provided by the Customer,
    • consent to the processing of personal data to the extent necessary to establish, shape the content, change, terminate and correctly implement the Agreement and to execute the Customer’s orders
    • acceptance of the Regulations.
  4. In the case of a legal person and an organizational unit without legal personality, registration in the Shop as well as all other activities of this entity in the Shop, can only be made by a person who is authorized to perform on behalf of this entity all activities related to the use of the Shop (including registration) and to exercise all rights and obligations of this entity as a Customer.
  5. The Company may request that the Client’s data be authenticated, including in the case of updating the Client’s data, by sending the required documents to the Company.
  6. In the event of any change to the Customer’s data provided during registration, the Customer should update them before concluding another Agreement, using the appropriate form available in the Shop.
  7. Upon registration, a Customer account is created in the Shop, constituting a collection of resources in which information about the Customer and about his activities within the Shop in connection with the Agreements concluded are collected. As part of his account, the customer has, among others access to the history of your orders in the Shop.
  8. In order to remove the Customer’s account from the Shop, an e-mail should be sent to the address kontakt@4organic.pl with a request to remove the account from the e-mail address currently registered in the Shop.

 

V. PLACING ORDERS IN THE SHOP – CONCLUDING THE AGREEMENTS

  1. Information about products available in the Shop’s assortment constitutes an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code.
  2. Prices of products indicated on the Shop’s websites:
    • include VAT and are given in Polish zloty (PLN);
    • do not include delivery costs. The total cost of the order (ie the price of the products including delivery costs) is indicated in the basket before placing the order by the Customer.
  3. The company reserves the right to make changes to the prices of products on an ongoing basis and to carry out and cancel all kinds of promotional campaigns and sales. The right referred to in the previous sentence does not affect orders placed before the effective date of the price change, promotional campaign or sale conditions. Promotions in the Shop cannot be combined, unless the regulations of a given promotion provide otherwise.
  4. Before placing an order, the Customer places the goods he intends to purchase in the Shopping Cart. The Shoppng cart t is a tool that allows the customer to aggregate selected goods before their purchase, convert the value of goods collected in the shopping cart and calculate delivery costs. When selecting goods, the Customer may freely manage the contents of the Shopping cart by adding additional goods to the basket or removing them from the Shopping cart.
  5. After the final selection of goods for purchase, the Customer is directed to the online form used to place orders in the Shop.
  6. The ordered goods will be delivered to the address indicated by the customer. or collected at the premises of the Seller within the time agreed between the Buyer and the Seller.
  7. The company is entitled to introduce the maximum number of pieces of a given product covered by one order.
  8. Placing an order constitutes an offer within the meaning of the Civil Code, submitted by the Customer to the Company. After receiving the order, the Company verifies that the order has been placed correctly (in accordance with the provisions of the Regulations). If the Company finds that the order has been placed incorrectly, the Company will inform the Customer about it.
  9. As for some of the products in the Shop’s offer, the Company reserves the right to limit the territory of the order to the territory of Poland. The customer will be informed about such limitation in the return correspondence after receiving the order from the customer.
  10. After submitting the correct order, the Company shall immediately send the Customer information about the acceptance of the order (acceptance of the offer) to the e-mail address provided when placing the order or during registration. The contract is concluded when the Seller sends information about the acceptance of the order to the User.
  11. If the ordered product is out of stock or it is not possible to fulfill the Customer’s order for other reasons, including if it is not possible to purchase them from the Company’s suppliers within the time provided for the order fulfillment, the Company will inform the Customer about the situation by sending a message to the indicated by The customer’s e-mail address or will provide information by phone to the number provided by the customer.
  12. In the event that the implementation of part of the order is not possible, the Company may propose to the Customer:
    • cancellation of the entire order (if the Customer chooses this option, the Company will be released from the obligation to complete the order);
    • cancellation of the order in the part where the implementation is not possible within the prescribed period (if this option is selected by the Customer, the order will be completed in part, while the Company will be released from the obligation to perform it in the remaining scope);
    • division of the order and setting a new deadline for that part of the order, the implementation of which is not possible within the originally set deadline (if the Customer chooses this option, the products will be sent in several separate shipments, and the Customer will not be incurred additional costs related to the division of the order into several shipments).
  13. If the Customer does not choose any of the methods of order fulfillment in the situation referred to in sec. 12 of this paragraph (including in the event that it is not possible to contact the Customer for reasons beyond the control of the Company), the Company will provide the Customer with products for which the order can be completed on time, the remaining scope of the order will be canceled, about which the Customer will be notified to the e-mail address indicated by the customer in the ordering process. The customer may withdraw from the contract to the extent that it was carried out, on the terms set out in the Regulations.
  14. If the Customer fails to take any decision in the situation referred to in sec. 12 of this paragraph (including in the event of inability to contact the Customer for reasons beyond the control of the Company), the Company may cancel the order in its entirety.
  15. In the event of cancellation of the order in the situation referred to in sec. 13-14 of this paragraph, if the payment for the product has been made in advance, the Company will reimburse the Customer for the amount paid (or its part in the case of partial fulfillment of the order). The rules for the refund are described in point X.8 of the regulations.
  16. If the Customer provides an incorrect or inaccurate address, the Company is not responsible for non-delivery or delay in delivery of the product.

 

VI. PAYMENT

  1. Payments for goods purchased in the Shop by the Buyer (price and delivery costs) are made using the payment tools available in the Shop and on the terms specified by the Company.
  2. All prices in the Shop are gross prices, including tax on goods and services (VAT) in the amount resulting from separate regulations. The costs of delivery of the goods to the customer are given separately.
  3. The customer purchases the goods according to the prices and the amount of delivery costs applicable at the time of placing the order. The amount of delivery costs depends on the delivery method chosen by the customer.
  4. The Company reserves the right to change prices and the amount of delivery costs, in particular in the event of a change in the price lists of services provided by the entities performing deliveries. This provision does not apply to orders already in progress.
  5. Settlements of transactions by payment card and e-transfer are carried out via Przelewy24. These services are provided by PayPro SA. with headquarters in Poznań at ul. Kanclerska 15 (postal code: 60-327), NIP 779-236-98-87 REGON 301345068, entered into the register of entrepreneurs under the number KRS 0000347935 kept by the District Court Poznań – Nowe Miasto and Wilda in Poznań, VIII Commercial Division of the National Court Register, with share capital of PLN 4 500 000, pursuant to the Regulations of services available at: Przelewy24.pl
  6. If an order is placed by a registered Customer and a Customer who places an order without registration, payment can be made:
    • a) when collecting the subject of the order after delivering it in the manner indicated in the order – in cash. In this case, the implementation of the order will begin after the Customer receives confirmation of the order in the Shop;
    • b) prior to the receipt of the subject of the order (payment in advance) – one of the electronic payment systems accepted at the moment by the Company. In this case, the order will be processed after the Company receives confirmation of the correct payment execution by the entity performing the payments.

 

VII. DELIVERY

  1. The delivery takes place to the address indicated by the customer.
  2. The order is processed within 3 working days (ie weekdays from Monday to Friday, excluding public holidays, during which the shipment with the subject of the order will be dispatched). The above information is an approximate time counted from the moment the order is accepted for execution until the subject of the order is sent to the customer. The order fulfillment time is given taking into account the date of completion of all ordered products. The order fulfillment time depends on the availability of a given product.
  3. The Seller is not responsible for failure to deliver the goods for reasons attributable to the Customer – eg as a result of indicating an incorrect delivery address. In such a situation, the Company will inform the Customer by e-mail about the possibility of collecting the goods from the indicated place, e.g. the registered office of the Company, unless the parties agree on a different method of delivering the goods to the Customer.

 

VIII. PERSONAL DATA AND PRIVACY

  1. The administrator of the Customer’s personal data is the Company, ie 4MYOrganic Sp. z o.o. Sp.k. with its seat in Warsaw (postal code: 02-797) at ul. Franciszka Klimczaka 8A/69.
  2. The Company processes the Customer’s personal data provided by him in the account registration process at www.sklep.4organic.pl and www.4organic.pl in order to provide electronic services, i.e. use the Shop and the website www.4organic.pl, in including making purchases in the Shop, as well as for marketing purposes, including sending a newsletter (if consent is given) For more information, see the Privacy Policy.
  3. The customer may agree to receive commercial information, including commercial information by electronic means, by selecting the appropriate option in the registration form. In the event of such consent, the Customer will receive the Shop’s newsletter (Newsletter) to the e-mail address provided by him, as well as other commercial information sent by the Company on its behalf and at the request of third parties.
  4. The Customer may at any time unsubscribe from the Newsletter by himself, by checking the appropriate box in the tab of his account or via e-mail sent to the address kontakt@4organic.pl.

 

IX. CLAIMS PROCEDURE

  1. The Client may submit complaints to the Company regarding the Agreement concluded with the Company.
  2. Complaints should be submitted in electronic form via e-mail sent to the address kontakt@4organic.pl or in writing to the following address: ul. Franciszka Klimczaka 8A/69, 02-797 Warsaw. The complaint should contain at least:
    • a.name, surname, address, e-mail address of the customer,
    • the date of conclusion of the Agreement constituting the basis for the complaint,
    • the subject of the complaint, indicating the Customer’s request,
    • all circumstances justifying the complaint,
  3. The Company is liable to the Customer if the sold product has a physical or legal defect (warranty), where the physical defect is the non-compliance of the delivered products with the contract. The company is liable under the warranty if a physical defect is found within 2 (two) years from the date of delivery of the product to the Customer.
  4. The Company, within 14 calendar days, will respond to the Client’s complaint and notify him of the way to proceed.
  5. In order to consider the complaint by the Company, the Customer should deliver the advertised product or products together with the proof of purchase of the product (s) to the Company and a description of the complaint.
  6. If the complaint is considered in favor of the Customer – the Company shall immediately replace the defective product with a product free from defects or remove the defect. This does not affect the Customer’s ability to submit a declaration of price reduction or withdrawal from the contract in accordance with applicable regulations. If it is not possible to replace the product, remove the product defect or reduce the price, the Company will refund the amount due in accordance with the provisions of point X.8 of the Regulations.
  7. A customer who purchases a product for purposes related directly to his professional or business activity (a customer who is not a consumer) has the right to file a complaint in accordance with the applicable legal provisions.
  8. If the purchased goods are covered by the guarantee of, for example, the manufacturer, importer, company, etc., the scope of which is confirmed by the guarantee document issued with the goods, irrespective of other complaint rights, the Customer may file a complaint referring to the scope of the guarantee granted.

 

 X. WITHDRAWAL FROM THE AGREEMENT

  1. The consumer may withdraw from the contract of sale of a product purchased in the Shop within 14 calendar days without giving a reason and without incurring costs, except for the costs specified in point 5 below. The period for withdrawal from the contract begins:
    – from the date of receipt of the completed order (product release),
    – from the date of receipt by the Consumer of the last part of the completed order – if the order is processed in parts.
  1. The right to withdraw from the contract is not entitled to the Consumer in relation to the contract (pursuant to Article 38 of the Act of May 30, 2014 on consumer rights – uniform text of June 24, 2014, Journal of Laws of 2014. , item 827), i.e. in relation to a contract where the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery.
  2. Withdrawal from the contract in accordance with paragraph 1 above requires submitting a declaration in electronic form via e-mail sent to the address kontakt@4organic.pl or in writing to the following address: ul. Franciszka Klimczaka 8A/69, 02-797 Warsaw, within the period specified in sec. 1 (The consumer may use the declaration template available at the link: Withdrawal form).
  3. In such a case, the Consumer is obliged to return the product to the Company in a condition not exceeding the nature of the product necessary to establish, as well as its features and functioning. The return should be made to the following address: ul. Franciszka Klimczaka 8A/69, 02-797 Warsaw. The Company will reimburse the Consumer for the amount paid in accordance with the provisions of the Regulations.
  4. The direct cost of returning the product as a result of withdrawal is borne by the Consumer. At the same time, the consumer is responsible for the reduction in the value of the product as a result of using it in a way that goes beyond what is necessary to establish the nature of the product, its features or functioning.
  5. The consumer who has withdrawn from the contract is obliged to return the product to the Company immediately, but not later than 14 days from the date of withdrawal.
  6. The Company does not collect the COD shipments addressed to it and is not responsible for the costs associated with such shipments.
  7. The company will refund the amount immediately, but not later than within 14 calendar days in the case of:
    • cancellation of the order or part of the order (in which case the appropriate part of the price will be refunded) paid in advance before its implementation;
    • returning the product (withdrawal from the contract) from the order that has been delivered to the customer;
    • accepting the complaint and inability to replace the product, remove the defect of the product or reduce the price.
  8. In the case of returning the product (withdrawal from the contract), the Company may withhold the reimbursement of payments received from the Consumer until the product is returned or the Consumer provides proof of its return, whichever occurs first.
  9. The Company will refund the money to the Customer’s bank account from which the payment for the purchased product was made or to the bank account indicated by the customer in writing or via e-mail indicated during registration.

 

XI. TECHNICAL BREAKS

  1. The Company is not responsible for the lack of access to the Shop due to factors of force majeure.
  2. The Company reserves the right to interruptions in access to the Shop caused by its technical service, maintenance works or work on improving the functionality of the Shop. At the same time, the Company undertakes to make every effort to ensure that the above-mentioned breaks are held at night and last as short as possible.

 

XII. PROMOTIONS

  1. The Shop’s website may contain information on promotions (hereinafter referred to as “Promotions”).
  2. The promotion may depend on the provision of a discount code when placing the order.
  3. The promotion cannot be combined with other promotions of the Shop, unless the regulations of a given promotion state otherwise.
  4. Promotional packages and kits may be delivered to the Customer if all the products included in them are completed in the Warehouse.
  5. If any of the products included in the ordered package is out of stock, the Company will inform the Customer about it by sending information to the e-mail address provided in the order.
  6. If the subject of the order is a promotional package or set, the Customer’s resignation from the order may apply only to the entire package or promotional set. It is not possible to resign from individual products included in the package or promotional set.

 

XIII. FINAL PROVISIONS

  1. The Seller reserves the right to change the provisions of the Regulations. The change comes into force upon the publication of the amended Regulations on the Shop’s website.
  2. The amendment to the Regulations does not apply to Agreements concluded before the entry into force of the new Regulations. In the case of concluding the Agreements referred to in the preceding point, after the entry into force of the amended Regulations, the Customer will be asked to accept the new Regulations.
  3. In all matters not covered by these Regulations, the provisions of generally applicable Polish law shall apply.
  4. Any disputes between the parties resolved by a competent common court.
  5. The User who is a consumer has the option of using an out-of-court procedure for dealing with Complaints and pursuing claims before the Permanent Consumer Arbitration Court at the Provincial Inspector of Trade Inspection in Warsaw. Information on how to access the above-mentioned The mode and procedures for resolving disputes can be found at the following address: www.uokik.gov.pl, in the “Settlement of consumer disputes” tab.
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